Nest Heat Link unresponsive

[Nick_P]

Hi, my Nest Heat Link has suddenly given up and is complete unresponsive. It has no power whatsoever, however i have checked all connections and there is no issue to the power supply, therefore i assume the heat link itself has just packed in.

Unfortunately my warranty expired in April 2023, so is there anyway i can order a replacement?

Thanks

[LarisaL]

Hi there, thanks for reaching out! I'm so sorry to hear about this situation, but I'll do my best to help you. Please answer these questions so I can document the case properly:

1. When was it installed?
2. Are you seeing any wiring report or error on the thermostat and/or the app?
3. Have you recently had service or maintenance on your electrical, plumbing, or heating system? 
4. Were there any power outages?  
5. Have you tried any troubleshooting steps before contacting us?
6. Do you see any lights on the Heat Link?

[AlexD]

Hi, I wanted to check in. Did you see my colleagues message? Let me know if you need further assistance. 

[Nick_P]

Thanks for getting back to me, sorry for the slow response. I spoke to customer services and someone has now come out and switched this over for me, free of charge. Great service, thank you

[UanaC]

Woohoo! I'm glad to hear that you've been taken care of and that everything is back on track. I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, Oana.

[D4v3W]

My heat link is having the same issues.  No power, No Lights.  Tried the reset - nothing.

[TudorL]

Thanks for letting me know. Would it be alright if I send you an email on the address linked to your Community profile?