Nest Heatlink H72 Ireland

[Elaineos]

Hi

One of our heat links stopped working today. It seems to be the same as the problems other people have faced. I can’t see how to go about getting a replacement in Ireland. Is anyone able to help?

thank you. 

[AlexD]

Thanks for reaching out to us @Elaineos . I would be happy to try and assist and see what we can do.

If you have not already, check the breakers and switches at the location, to make sure nothing has tripped. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.

If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after, when you press the button on it.

[AlexD]

Hi, I wanted to check in. Do you need any further assistance? If so, make sure to let me know. 

[Elaineos]

Thank you. We have been sent a replacement. 

[AlexD]

That is great to hear. If anything else comes up that you need assistance with? Make sure to let us know here by making a new thread. I will go ahead and close this one.