Nest Home/Away assist problem

[MarkClemo]

Hi All , I have an issue with my Home / Away assist , just installed the Nest all works well apart from the home assist . I set the heating to come on at 5.30 am but it didn't and when I looked at the app it said I was not home so I guess that's why it didn't run to the shedule I set . the app has full; permissions , any help please

[EmersonB]

Hi MarkClemo,

Thanks for reaching out. I understand that sometimes your Nest Thermostat is not following what you've set. However, setting up a schedule is different from the home and away assist. To confirm, how many devices are you signed in with your same email address to control remotely your Nest Thermostat? Are you the only one who has access to your Nest Thermostat from the app? Is your auto schedule turned on?

Keep us posted.

Regards,
Emerson

[Jhonleanmel]

Hi folks,

Chiming in to see if you still need assistance with this. Let us know if you have additional questions ― we'd love to help.

Best,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel