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Nest Thermostats

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Support changes to our earliest generation Nest Learning Thermostats Read more

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 16943 Views
  • 0 replies
  • 6 kudos

W5 error - 3rd time

I had a nest thermostat installed in March 22. It lasted two months and then I started getting the network w5 error in May so I sent back and got a replacment.The replacment managed to outlive the last one by a month and breaks in August, so once aga...

Sross20029 by • Community Member
  • 1045 Views
  • 8 replies
  • 0 kudos

Defective Nest - to late to return or get credit or even recycle?

Purchased a Nest Thermostat earlier this year, 2022. Product malfunctioned this summer, in the LA heat wave and then in September. Yeah - bad timing for sure. Purchased at Lowe’s - they only have a 30 day return policy referred me to Google. Google t...

RastaMon by • Community Member
  • 2787 Views
  • 5 replies
  • 1 kudos

Not recognizing durablow fireplace thermostat

I hooked up a durablow fireplace thermostat on my fireplace over a year ago and work fine until recently. Now I receive a response stating actually that functionality does not support the thermostat. On Google home it use to show inactive and with th...

Sprite34 by • Community Member
  • 1173 Views
  • 5 replies
  • 0 kudos

Nest thermostat

Hi,Installed my nest thermostat using adapterEverything works fine but on the thermostat I get a "not detecting wire" issue in settingsHow do I fix this?

Fred3636 by • Community Member
  • 674 Views
  • 4 replies
  • 0 kudos

Thermostat shows H72-code

Hi!As of late my Nest Thermostat has stopped functioning. After charging the thermostat by means of an external output, the thermostat generated an H72-code, for not receiving power.I have checked the heatlink (type Amber-2.5): it shows no LEDs or ot...

Thermostat doesn’t show network

Hi , my nest thermostat doesn’t show network i did every way but doesn’t help to me i had this problem before and that time my display out of warranty and they give me replacement but know they don’t do that how can i fix problem ? thank you

Reza5 by • Community Member
  • 2075 Views
  • 17 replies
  • 0 kudos

Resolved! Nest App says Offline, but I am online

I posted this, but the thread got locked before I could reply. (Apologies, but I can only test this at the weekends).The main point that I believe that is missing is that it occasionally works, which from my point of view is worse than not working an...

Andrewk by • Community Member
  • 39861 Views
  • 7 replies
  • 8 kudos
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