Warranty submission claim not working

[Melissap10]

My Google Nest thermostat is a year old and stopped working. The electrician worked on it and he said it can't be repaired. I am trying to put a warranty claim through and I keep pressing submit and it keeps saying "refresh page and try again". I saw another threat where a Jake "community specialist" left a link for contacting the Support Team and it was useless as it sent you to a page where you have to go through all this questions, gives you liknks, but never actual help or a phone number. How can I get in touch with Google so I can file my warranty claim?

[JillG]

Hi @Melissap10

Were you able to use this page to get the support options? That should give you a phone or chat option depending on your region.

[Melissap10]

I wasn’t. That page was useless as the problem is that the warranty claim form doesn’t allow itself to be submitted. I need contact info for google so i can speak to someone directly.

[Markjosephp]

Hi folks,

I wanted to stop by and see how I could help.

Thanks for assisting here, @JillG.

@Melissap10, I'm sorry for any inconvenience this may have caused you. We'd love to take a look into this for you.

Please fill out this form so our team can check the warranty options and let me know once you're done.

Best regards,

Mark

[Markjosephp]

Hi Melissap10,

We got your form; thanks for filling it out. Keep an eye on your email, as our team will reach out to you anytime soon. Also, please continue the conversation there, as this thread will be locked after 24 hours.

Best,
Mark