Nest Leaning thermostat not cooling

[dgmac50000]

Just installed a nest thermostat. Says it will take over 2+ hours to cool the house down to 71, it's currently 81.

Left for 2 hours and came back and the temperature was only 81, so we swapped back the old unit and it cooled the house down to 72 in 15 min. Can someone please help explain what's going on?

[AZAllen]

Same at our house. Appreciate any suggestions or input from the community.

[EdwardT]

Hi folks,

Thanks for reaching out. I'm sorry to hear that you're having issues with your Nest Thermostat. I'd love to know more about this and I have a few questions:

• Are you getting a "delayed" message on your Nest Thermostat?
• How is your Nest Thermostat wired?
• What is the power readings of your Nest Thermostat? You can find this information by going to Settings > Technical Info > Power.

Looking forward to your response.

Thanks,

Edward

[Ryan_G]

Hey everyone,

I'd like to jump in here and check if you've seen Edward's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Edward.

Regards,

Ryan

[dgmac50000]

Hello, we dont have it hooked up at the moment. But i will and post the pictures here!

[dgmac50000]

Hello, we dont have it hooked up at the moment. But i will and post the pictures here!

[dgmac50000]

So we are getting the delay message, here are the power readings

 

[Jake]

Hey dgmac50000,

I wanted to jump in, and see if I could be of any help. I found an article with some troubleshooting steps for strange cooling behavior. Please let me know if that helps resolve your issue, or if you are still running into the problem.

Best regards,

Jake

[Jake]

Hey dgmac50000,

I am glad to hear you were able to get the issue resolved, and the device is working as intended. With that being the case, I am going to lock the thread at this time. If you have any questions from here, please feel free to create a new post.

Best regards,

Jake

[dgmac50000]

We figured it out!