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Nest Learning Thermostat (1st/2nd gen) ends Oct 25

Skip2020
Community Member
I think it is a Travesty that you BAIT people into buying the Latest Technology at the time, Only to tell them all the Benefits and Savings that they purchased are No Longer Viable.
 
Why don't you let the consumer know that for a "Limited Time" they will be able to enjoy these benefits and then they will disappear, unless you pay most of the money you saved, to Google instead.
 
We are now retired and on a very limited Income and offering Nest Learning Thermostat (4th gen), at a special price: of $149.99, takes a Hugh if not impossible chunk of our Income.
 
I realize we are just a drop in the bucket, but you only give one option and no consideration to offering any reasonably priced Thermostat that would function as the old, WITH support.
 
It is a shame a Hugh Organization like Google does not concern themselves with Veterans or Senior Citizens.
4 REPLIES 4

Jaybess
Community Member

100% agree with you. If they want leave it unsupported fine, but why take away the functionality? Does not make sense, especially from a consumer loyalty point of view. When the time comes, which will now be soon, I'm changing mine to another brand. 

Skip2020
Community Member

I agree, I have spoke to a lot of HVAC people, and they ALL Agree their are MANY Smart thermostats out there that are MUCH Less and do the functions we need. 

Yes NEST WAS cutting edge, but since Google has owned them, they have become OVER Priced. 

Why pay that exorbitant price for something that will probably be UN-supported in the near future, with functions that are UN-needed?

CMBerry
Community Member

I totally agree also.  I am beyond irritated and angry.  Although said previously, I want to emphasize how lousy it is to lose functionality! I'm fine with old devices not being supported but for its Smart capabilities to be removed renders it useless. I will not ever buy a Nest device again knowing of it's temporary usage. Grrrr!!! 

Yumyum1
Community Member

This is planned obsolescence at its most egregious. My thermostat works perfectly. At least make the app backwards compatible, but requiring me to pay $150 to replaces the device, which has always been branded as a smart device is ridiculous.