Nest Learning Thermostat Gen 3 will no longer connect to Wi-Fi

[jrtripp]

I have read through the community articles and it seems I'm not the only one who has a Nest Learning Thermostat Gen 3 units that decided they just didn't want to connect to the wi fi any longer. Here's what I've tried by way of troubleshooting:

1) reboot home router and used Verizon troubleshooting app to confirm it isn't  FiOS issue

2) confirmed other devices (phones, laptops, smart tvs, Alexa devices) all connect successfully. 

3) Restart the Nest unit

4) Restart from factory reset

5) attempted to connect via Mobile hotspot

Now, I'd LOVE to be able to contact support to open a case to get replacements, but when I select "Contact Us" from the website, nothing happens. No options are presented.

Based on what I've read on the community, I'm not expecting any reasonable SLAs on a response.

Anyone here have any suggestions?

Thank you!

[Lance_L]

Hey jrtripp,

Thanks for reaching out to the Community and sharing all the steps you’ve tried to fix the issue with the Nest Learning Thermostat. Let’s check it out.

A few questions: which country are you located in? Does the thermostat display show any error codes or messages? Can the thermostat see any WiFi networks at all? Also, how far is the thermostat from the WiFi router?

Please check the battery level of the thermostat to make sure it has at least 3.8 volts. Follow the steps below:

1. Press the thermostat ring to bring up the Quick View menu.
2. Turn the ring to Settings and press to select.
3. Turn the ring to Technical Info and press to select.
4. Turn the ring to Battery and press to select.

If you would like to get in touch with the support team, visit our Contact Us page and follow the prompts until you reach Contact Options. Then select “Get a Call” or “Chat.”

Keep me posted.

All the best,

Lance