Nest Learning Thermostat - Not Connecting to Network

[LK35n]

My Nest Learning thermostat (3rd gen.) has not been connected to my network for some time now. The settings menu showed a W5 error.  Battery level=3.913 volts. I reset my modem, went through the Restart procedure, and still no luck. Tried adding Network Name and Password manually, and still no luck. Does anyone know what to do next, or is it time to call in a professional?

[Mgn1]

I’m having the exact same issue. 

[Splotsmum]

Have you reset your nest sense too? That’s the part that connects to your network. 

[Mgn1]

Nest sense does not have a reset option 

[Markjosephp]

Hello folks,

I'm sorry to hear you're having issues with your thermostats that won't connect to the W-Fi network, and I appreciate all the steps you both have taken. We'd be happy to take a look into this for you.

Please fill out this form with the needed information and let me know when you're done.

I appreciate your assistance here, @Splotsmum.

Regards,

Mark

[Markjosephp]

Hey there,

I'm checking back in — how's it going? Have you had a chance to fill out the form? Let us know so we can assist you right away.

Thanks,

Mark

[Markjosephp]

Hello there,

I wanted to see if you were able to fill out the form. I'll wait for your response.

Thanks,

Mark

[Markjosephp]

Hi there,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we lock this thread in 24 hours. 

Thanks,

Mark