Nest Learning Thermostat Not turning on heatpump

[Anonymous]

Need some opinions on the setup of this wiring. Ignore the unplugged wires, I was in the process of uninstalling the thermostat because I gave up. (The white wire was in the W1 and the brown wire is the C wire)

I think the nest thermostat is just defective because it's not turning on my heatpump at all.

Heres my old wiring config. (It is a heatpump + gas setup)

Thanks for your input!

[EdwardT]

Hi FrogLedood,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. Based on your description, it looks like the wiring is correct. Could you tell us more about what's happening? Are you getting any messages when you call for heating or cooling?

Thanks,

Edward

[Anonymous]

Hi Edward,

No messages on the nest, when I call for heating/cooling the blower turns on but the heat pump doesnt do anything.

I just chatted with someone at google nest and they determined my nest needs to be replaced. Hopefully, the new one will work.

Thanks,

Andrew

[EdwardT]

Hi FrogLedood,

Thanks for the update. I'm glad to hear that a replacement is on the way. Please let us know once you receive it.

Thanks,

Edward

[EdwardT]

Hi FrogLedood,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Edward

[EdwardT]

Hi FrogLedood,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward