01-04-2024 10:39 AM
We were told our system is compatible, but when we are going through the installation wizard, it keeps telling us we need to check compatibility. Would greatly appreciate assistance with installing for this setup. Thanks!
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01-09-2024 08:40 AM
Hello K_M,
I'm sorry to hear that you're experiencing issues with the Nest Thermostat compatibility checker despite being told that your system is compatible. Let's work together to identify its compatibility.
Firstly, ensure that you are following the installation steps correctly. Double-check the system requirements and compare them with your system specifications to make sure everything aligns. If you're unsure of the compatibility, please share with us a photo of your existing thermostat's wiring set up so we can visualize how it was being labeled. Also, tell us the make and model of your HVAC system.
I'll look forward to your response.
Regards,
Mark
01-04-2024 10:41 AM
sorry can’t figure out how to post a picture.
E - White
R - Red
W - Blue
Y - Yellow
G - Green
01-09-2024 08:40 AM
Hello K_M,
I'm sorry to hear that you're experiencing issues with the Nest Thermostat compatibility checker despite being told that your system is compatible. Let's work together to identify its compatibility.
Firstly, ensure that you are following the installation steps correctly. Double-check the system requirements and compare them with your system specifications to make sure everything aligns. If you're unsure of the compatibility, please share with us a photo of your existing thermostat's wiring set up so we can visualize how it was being labeled. Also, tell us the make and model of your HVAC system.
I'll look forward to your response.
Regards,
Mark
01-09-2024 10:05 AM
Thank you for replying but I got it figured out!
01-11-2024 09:21 AM
Hi K_M,
You're welcome! I'm glad to hear that you were able to figure things out. If you have any more questions or need assistance in the future, feel free to reach out.
Warm regards,
Mark