Nest Learning Thermostat won"t connect to App

[JS4]

I just installed a new Nest Learning Thermostat and it-s working and connected to Wi-Fi, but it won't connect to the Nest App on my phone

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article that has some troubleshooting steps. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[EmersonB]

Hi everyone,

@JS4 I'm dropping by to ensure that everything is covered here. Were you able to read and check what Jake shared above? In case you have an update, you know where to find us.

I appreciate the help, Jake.

Best,
Emerson

[EdwardT]

Hi JS4,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Thanks,

Edward