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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4659 Views
  • 0 replies
  • 5 kudos

Resolved! Nest 3rd Generation Thermostat

Trying to connect a second phone to my Nest (3rd Gen) Thermostat. I tried using the Nest app on my iPhone but it keeps telling me I have to download the Google Home app. Is that true or am I missing something ? Also, if I do need to use the Google Ho...

TC4 by Community Member
  • 423 Views
  • 4 replies
  • 0 kudos

Nest Power connector correcting my Nest thermostat E

I have a Nest thermostat E that’s giving me problems in a 5 zone radiant heating system. The other 4 zones (nest learning thermostats) seems to be working fine but the nest thermostat E (connected to just a red W and R white wire) seems to be trickin...

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Locking thermostat

Which models can be locked? I bought one and it doesn't have that feature.

trisha41 by Community Member
  • 322 Views
  • 3 replies
  • 0 kudos

Resolved! Nest heatlink appears failed

Out of the blue my nest thermostat has stopped working. The thermostat is reporting error t72 "can't connect to heatlink". The heatlink itself has no lights on, and doesn't respond to power cycle or reset procedure. There appears to be power to the h...

Neil_C by Community Member
  • 437 Views
  • 4 replies
  • 0 kudos

Where should I hook up my w2 wire

Hi,I have new air heat pump + air handler install. The air handler has back up electric heat. So, I have w and w2 wires. I put w wire to w socket. But where should I put my w2 wire?Tried to combine w2 and ob wires to ob socket, the aux heat still not...

trimba by Community Member
  • 8745 Views
  • 6 replies
  • 0 kudos

Nest Thermostat 3 Stopped Working on the phone with Wifi issues

Hi, After about 12 months of usage, the Nest Thermostat stopped working on my phone. I deleted, did a reset and tried everything but it just doesn't get connected to the WIFI and at times it can't find the internet name in the network settings. Any r...

Sachneet by Community Member
  • 302 Views
  • 3 replies
  • 1 kudos

Does not recognize Rh connection to system

After years of successful use, Nest no longer recognizes power from Rh wire. It sees that the Rh wire is seated. The Rc wire is recognized as connected to the system. Is the battery faulty? It work fine and then suddenly stopped after years of use. W...

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