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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4662 Views
  • 0 replies
  • 5 kudos

Does not recognize Rh connection to system

After years of successful use, Nest no longer recognizes power from Rh wire. It sees that the Rh wire is seated. The Rc wire is recognized as connected to the system. Is the battery faulty? It work fine and then suddenly stopped after years of use. W...

Nest E

Ryan G...mI cannot reply back to you....Duh...My nest E still has STD....error no blue wire...it has a blue wire...Help

ampfever by Community Member
  • 165 Views
  • 0 replies
  • 0 kudos

Heatlink stopped working

Hi, I have a problem with my heat link which has been working reliably until last week. There is 240 volt supply, with no lights on, tried the 30 second button press, tried turning the power off for 10 minutes to see if that helped but nothing has wo...

Heatlink

Hello,Today our heatlink stopped working without clear cause. Last update Nov 9th 2021 and always working fine for last 2,5 years. This afternoon thermostat showed message it wasn’t connected to power. It’s attached to wire directly in the wall. No i...

Eline by Community Member
  • 298 Views
  • 3 replies
  • 0 kudos

Nest won’t connect to Alexa

Alexa won’t find my nest thermostat. I have an older one that is connected. My new one which is replacing an old one that died, won’t connect to Alexa. I have two furnaces and two nests. Only my older one is discoverable on Alexa.

AndiP by Community Member
  • 355 Views
  • 1 replies
  • 1 kudos

What temp sensor is compatible with the new Nest Thermostat?

Hi! I recently purchased and installed the new google nest thermostat and it seems the google nest temp sensor is not compatible. Does anyone know if there is a temp sensor that IS compatible with the new nest thermostat? If not, I’m going to need to...

Kmularz by Community Member
  • 323 Views
  • 2 replies
  • 1 kudos

Nest gen 3rd 3 wire install cools but does not heat

The home has multi zone baseboard heat, with the later addition of 2 AC air handlers. First Nest installed fine; the second will only cool or fan.Directed wiring is Green to G, Y1 to Y1, and RC to Rc (and ignoring the blue jumper between RH & RC).The...

Existing-Thermostat.jpg
John78 by Community Member
  • 157 Views
  • 0 replies
  • 0 kudos
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