new thermostat set up and furnace keeps heating

[Gran]

We had an older Nest Learner thermostat, got a new furnace and a new thermostat, and cannot get it to work.

We installed our new Nest Learning thermostat, I followed the directions for set-up and got the message on the Nest app on my phone that I was all set. At this point, the Nest app began spinning and I could not get out of it. The furnace kept heating until the house was getting close to 80 and we shut it off by the emergency switch.

What's happening?

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. I found an article that has some troubleshootings steps that could help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Gran]

Hi Jake

thanks for taking the time to try and help. I am sending my Nest thermostat back as it has been deemed defective. 

[Jake]

Hey Gran,

I am glad to be of help. Sorry to hear you had a defective device. Let me know if you have any other questions from here, as I would be happy to take a closer look. If not, I will go ahead and keep the thread open for 24 hours. 

Best regards,

Jake