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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 21746 Views
  • 0 replies
  • 6 kudos

Thermostat Offline

My Google Nest has gone offline, none of the Help Options cater for my problem. Is there a Helpdesk I can talk to?

SteveD2 by Community Member
  • 767 Views
  • 4 replies
  • 0 kudos

Thermostat stuck showing a download icon

Thermostat stuck showing a download arrow above a home icon. Tried reset and the same . Left it for 1 hour still the same . After almost 3 hours in total with support and after many restarts and resets, it was agreed that the thermostat was definitel...

JonWard by Community Member
  • 283 Views
  • 0 replies
  • 0 kudos

Thermostat won’t rotate

The thermostat won’t rotate and our heat link isn’t connecting and has therefore disconnected from the boiler but because we can’t rotate the thermostat we can’t reconnect. I’ve restarted the thermostat multiple times but the thermostat still doesn’t...

cman1 by Community Member
  • 389 Views
  • 0 replies
  • 0 kudos

Resolved! New nest learning thermostat

  Just wired up my new nest learning and the fan is constantly running.It’s not running at full blast like it would normally be when heating but nevertheless, always making a noise through the vents.many solution?images attached

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Brianj675 by Community Member
  • 1390 Views
  • 6 replies
  • 0 kudos

Thermostat willing connect to Wi-Fi after factory reset.

I am having issues with a fairly new gen 3 learning thermostat. It was installed in May and added to an existing nest app account. The nest app account was linked with an old ISP (cox email) which I closed as part of a move. At some point in the last...

Flipbit14 by Community Member
  • 920 Views
  • 5 replies
  • 0 kudos

Nest thermostat runs the furnace randomly for 1s

Hi there,I've been trying to track down what I'm quite sure is a software bug. We find our furnace turning on at random times, and then a second later turning off. I downloaded my thermostat data from takeout.google.com and it shows several heating e...

mkotyk by Community Member
  • 891 Views
  • 5 replies
  • 0 kudos

Nest power connector - help needed to connect to oil burner

I'm trying to set up a Nest smart thermostat with my heating only system. I have a 2 wire system without a C wire, so I purchased a Nest power connector to set everything up. I have a Carlin EZ-1HP oil burner and I'm trying to figure out where the C ...

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jkd2390 by Community Member
  • 2338 Views
  • 8 replies
  • 0 kudos

Is my system compatible?

Attaching a picture requesting compatibility check.Currently using Emerson with this setup

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Adi147 by Community Member
  • 962 Views
  • 6 replies
  • 0 kudos
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