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Nest Thermostats

Blog Posts

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 8503 Views
  • 0 replies
  • 6 kudos

Cannot turn off Thermostat

My Nest Interface is saying there is a Y1 issue with cooling - but the fans come on every 5 minutes (no cold air) so I want to turn cooling off - there is no option. Or, where is the option? I seem to be stuck in a loop of useless menu options,,, I s...

LuckyLimey by Community Member
  • 882 Views
  • 10 replies
  • 0 kudos

Nest Thermostat

Thermostat senses that no one is home and defaults to Eco mode which turns the system off and defaults to the setting of 82°. I have tried deleting all settings, Factory reset, setting preferences temperature, all settings still default to 82° when i...

RexTanner by Community Member
  • 883 Views
  • 11 replies
  • 0 kudos

Termostat E setup issue

Hi thereHope you can help as I have just received my 2nd device (haven't even returned the defected one yet) and I'm getting the same problem with intially setting it up. I keep getting the TD003 error to reset it but it's doing nothing to help. I wa...

CarrickRob by Community Member
  • 1183 Views
  • 15 replies
  • 0 kudos

Need Help Set Up the nest! Wires!

Hi everyone, I'm looking to upgrade my thermostat from something from 2000 to the nest. Can someone help me determine which wires go to which wires???

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Briyun by Community Member
  • 508 Views
  • 6 replies
  • 0 kudos

Resolved! Nest history in app has incorrect day of week

The Nest energy/usage history on the iOS app has the incorrect day of the week for each days usage. For example, I manually set the thermostat to 80 on Sunday at 8pm, however the history on the app shows that was done on Saturday at 8pm.

Thermostat and app failure to connect

New 5th generation thermostat on a first time install. It won't connect to the app via my phone. I've followed advice from internet list resetting thermostat, phone, wifi, etc. Still no success. Any suggestions?

Resolved! Fan NEVER stops when Airwave is on

I have had my nest thermostat for a while now, but due to a recent issue with my AC unit (not related to Nest), the HVAC guy turned on the Airwave function. But now, the fan NEVER stops running. I thought Airwave was supposed to only run for a few mi...

Dyann by Community Member
  • 2347 Views
  • 10 replies
  • 1 kudos

H72 error Message - heatlink not working

Hi, I've had my 3rd Generation nest thermostat for a couple of years, and it has worked like a dream, however the heatlink has stopped working and I receive the error message H72 Heatlink- the power to this thermostat is off. I've checked the boiler ...

jonathonP by Community Member
  • 198 Views
  • 0 replies
  • 0 kudos
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