Nest Thermostat Not Reading Correctly

[Snyh]

My Nest Thermostat is reading higher than actual and is off by 10C. It appears that the thermostat is heating up and after I remove it from the wall for a few hours [allowing it to cool] it reads normal.

I contacted support and they were completely useless telling me that it could be a WIFI issue.

After explaining to them several times that its not WIFI and that there is something wrong with the thermostat I am still lost and they are still getting back to me.

When I asked about the temperature sensors to see if this could help the Senior Tech Support person told me that it wont help cause they think its a WIFI issue

I have decided to buy the nest sensors [$100 later] and this was a way around my issue since the sensor temperature overrides the temperature on the thermostat.

Nest sensors are reading fine which are connected to the same WIFI.

I am still waiting for a response from nest/google.

[EdwardT]

Hi Snyh,

Thanks for reaching out. I'm sorry to hear that you're having an issue with your Nest Thermostat. I'd love to know more about this. Could you share the case number of your interaction with our team so I can investigate further?

Thanks,

Edward

[Edel]

I am also having the same issue , my nest is reading as if it's at the maximum temperature just upstairs, stopping me from putting my heating on as it can't go any higher. Did you get a solution to thus in the end?

[EdwardT]

Hi folks,

@Snyh, I'm sorry to hear about your experience. You can find the case number of your case if you received an email from our team. I'd love to take a closer look at this.

@Edel, thanks for sharing. I'd love to know more about this and I have a few questions:

• What type of Nest Thermostat do you have?
• When did the issue start?
• Is the display of your Nest Thermostat warm to the touch?

Thanks,

Edward

[Snyh]

@EdwardT this is my case number and still no response. Case ID [0-1779000033447]

also my thermostat is warm and this is the issue. I don’t understand why it takes so long to come up with solution. It’s so frustrating 

[Edel]

Hi Edward, it's the second generation nest..its wired. It started happening after I got a new nest for downstairs and switched this one to upstairs. Yes it has been warm to touch. 

[EdwardT]

Hi folks,

@Snyh, thanks for the update. I checked that your case is still being investigated. Please keep an eye on your email.

@Edel, thanks for the response. We'd like to know more about this. Please fill out this form so we could investigate further.

Thanks,

Edward

[EdwardT]

Hi Edel, 

I'm checking back in. Were you able to fill out the form? Let us know if you have questions and we'd be glad to assist you.

Thanks,

Edward

[Edel]

Yes I filled it in thanks

[EdwardT]

Hi Edel,

Thanks for the response. We can't seem to find your form. Could you fill it out again and include the link of this thread?

Thanks,

Edward

[Snyh]

Hi, I still don’t have answer on my request so what’s the point of all the questions if no solution?

[EdwardT]

Hi Snyh,

Please fill out the form again and include the link of this thread so we can investigate further on what's happening.

Thanks,

Edward

[Snyh]

I already gave up after this response…

“Thanks for reaching out to the Google Nest Customer Care Team. We've exhausted all our troubleshooting steps, the next best step is to get a replacement. However, your thermostat warranty has expired. In this case, I recommend that you purchase a new thermostat. “

[EdwardT]

Hi Snyh,

Thanks for letting us know. It appears that our team already isolated that the issue is with the hardware of your Nest Thermostat. I'm sorry to hear that it's already out of warranty. Let us know if you have other questions.

Thanks,

Edward

[janthadeus]

Hey Edel,

We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Thanks for the help here, Edward.

Best,

JT

[Snyh]

No not yet, and it’s very disappointing. The support team keep bouncing me around. I just bought the nest sensors to fix this issue.