Nest Learning Thermostat wont add to next app

[cheri713]

I purchased a new Next Learning Thermostat yesterday.  It is installed and working; however, I am unable to add it to the Nest App.  The app freezes when adding the location of the thermostat.  How do I fix this? 

[Jenelyn_O]

Hi cheri713

Thanks for reaching out. I'd love to help. Please try to reinstall your Nest app, then once the issue persists after choosing the location for your Nest Thermostat, just don't do anything, don't exit the page, and just wait for at least 5-6 minutes to see if it will continue with the setup. You can also try to use a different device to set up your thermostat. 

Let me know how it goes. 

Best,

Jenelyn

[Jenelyn_O]

Hi there,

It's me again! Were you able to try the troubleshooting steps that I provided above? Please let me know how it goes.

Thanks,

Jenelyn

[Jenelyn_O]

Hey cheri713,

Due to inactivity, we'll go ahead and lock this thread in 24 hours. We'd be glad to help you further so if you still need assistance, feel free to start a new thread.

Regards,

Jenelyn