07-30-2022 05:40 PM
I just installed my third Nest Learning Thermostat. This one, the batteries had a low voltage indication and would not connect to the internet. I charged the batteries using the charging connector, but after plugging the display back onto the base, the settings show the battery’s voltage is slowly be discharging. The readings are;
battery 3.706 V
Voc 38.20 V
Vin. 6.57 V
Could the batteries be defective/not charging?
Lin. 20 mA (a)
08-06-2022 06:48 AM
Same problem here… any updates?
08-09-2022 01:37 PM
Hey there JimmyC,
I'm sorry to hear that your Nest Learning Thermostat is having some issues with holding its batteries! I'd be happy to help you look into this, as I can imagine this issue is pretty frustrating. Let me just ask you a few questions to better understand what's going on:
There could be quite a few issues, such as the device trying to keep connection to a weak Wi-Fi signal, or a power issue if you aren't using a C wire.
I look forward to your response on this!
Best regards,
Jeran
08-15-2022 09:40 AM
Hey there JimmyC,
Did you have any more questions or need any additional help?
Thank you,
Jeran
08-16-2022 11:35 AM
Hey JimmyC,
I wanted to check in with you, and ensure you are good to go. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.
Best regards,
Jake