Nest Learning thermostat

[JimmyC]

I just installed my third Nest Learning Thermostat.  This one, the batteries had a low voltage indication and would not connect to the internet.  I charged the batteries using the charging connector, but after plugging the display back onto the base, the settings show the battery’s voltage is slowly be discharging.  The readings are;

battery 3.706 V

Voc  38.20 V

Vin. 6.57 V

Could the batteries be defective/not charging?

Lin.  20 mA (a)

[Lauryn014]

Same problem here… any updates?

[Jeran]

Hey there JimmyC,

I'm sorry to hear that your Nest Learning Thermostat is having some issues with holding its batteries! I'd be happy to help you look into this, as I can imagine this issue is pretty frustrating. Let me just ask you a few questions to better understand what's going on:

• When did this issue first occur?
• Are you using a Heat Pump, or a conventional system?
• What wiring are you using?
• Are you receiving any kind of error from the thermostat?
• Is your Wi-Fi connection unstable?
• Are all the wires seated firmly in their terminals? (No loose or exposed wires)

There could be quite a few issues, such as the device trying to keep connection to a weak Wi-Fi signal, or a power issue if you aren't using a C wire.

I look forward to your response on this!

Best regards,

Jeran

[Jeran]

Hey there JimmyC,

Did you have any more questions or need any additional help? 

Thank you,
Jeran
 

[Jake]

Hey JimmyC,

I wanted to check in with you, and ensure you are good to go. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,

Jake