Nest Link dead

[IslaWIE]

Hi,

Recently the Heat Link died. No lights even though power supply is working. 

The Nest was installed in June 2021. We have had little issues with it up to this. Disappointing that the Link is gone after such a shirt time.

Please advise what can be done to rectify the problem.  The only Links I see available are previously used, and I'm not such I want to go down that route 

[SoriaD_]

Hello @IslaWIE 

Thanks for reaching out to the Nest community regarding the situation with your Heat Link. I apologize for all the inconvenience; don't worry, I will help you with that.

I appreciate the information you provide us with. We can see your power supply is working, but unfortunately, Heat Link has not responded. Let me ask if your system can work manually without relying on the heat link. This is mostly to confirm that you have the power supply working fine.

If your system can work manually, please Fill Out This Form to contact our specialist team. We will work to find a solution for this situation.

Feel free to keep us posted if you complete this form. We are happy to help you.

Best regards,

Douglas.

[IslaWIE]

Hi Douglas,

Yes the heat is working manually, it is only not working when it is connected to Heat Link.

[SoriaD_]

Hi @IslaWIE 

Thanks for your reply. I appreciate the details you provided. Let me find a solution for you.

We will create a new case for you with our specialist team. Could you please Fill Out This Form to give you a solution for this situacion.

Feel free to reply when you complete it, and I will definitely do my best for this case.

Best regards,

Douglas.