Nest SNOW thermostat Low Battery Message

[Neotherm]

I get Low Battery Message every 4-6 weeks after replacing the battery.

Nest connected to Y-C-W-G-R

Can someone help me to fix this issue?

[Markjosephp]

Hello WillyC,

Thank you for taking the time to let us know about your inquiry. I'd love to know more about this.

A few questions: could you share with us a photo of your thermostat's wiring? Were there any recent power outages before the battery drained? Also, please check your actual thermostat's power readings in the Equipment settings.

I'll look forward to your response.

Regards,
Mark

[Neotherm]

 

[Markjosephp]

Hi there,

Thanks for sharing your thermostat wiring setup. How about the power readouts? Can you help me gather the details as well?

Keep me posted.

Best,
Mark

[Markjosephp]

Hey there,

I'm checking back in — how's it going? Have you managed to check your thermostat's power readings? Please let me know so we can move forward.

Regards,
Mark

[Dan_A]

Hey there

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan

[Neotherm]

 

 

 

 

 

 

 

 

[Markjosephp]

Hi Neotherm,

Thanks for sharing the photos. We'd like to take a look at this for you.

Could you please fill out this form with the needed information and let me know once you're done? A member of our support team will be in touch over email to help.

Regards,
Mark

[Markjosephp]

Hello Neotherm,

Thanks for completing the form; we have received it. Soon, a member of our upper team will contact you via email. Also, please continue the conversation there, as this thread will be locked within 24 hours.

Regards,

Mark