Nest Schedule

[Cheelm]

The heating comes on and off at random points which have no relation to the temperature schedule I have set ? Is there someone I can talk to about this? It is incredibly frustrating. I just want it to be on at certain temperatures at certain times and then just go completely off (not to another temperature) just OFF entirely. 

[zoeuvre]

Hi Cheelm, 

Yikes! I'm sorry to hear that your thermostat comes on and off at random points. Are you located in North America or Europe? What type of Nest Thermostat do you have? Also, follow these: 

For Nest Learning Thermostat and Nest Thermostat E: 

• Go to Settings then look for Eco and select it.
• Turn off both the Eco Temperature.
• Click Done.
• Look for Nest Sense and select it.
• Select and tap Auto Schedule. 
• Select "No" and "Off" then press the ring to select it.
• Click Done.
• Look for Reset and select it.
• Select and tap Schedule.
• Select Confirm Reset or Clear.
• Turn the ring to reset schedule.
• Click OK.
• Setup your schedules again. 

For Nest Thermostat 2020: 

• Clear weekly schedule. 
  • On the home screen, touch and hold your device's tile.
  • Tap Settings > Schedules > Clear weekly schedule.
• Adjust temperature preset on the thermostat. 
  • Back to Settings > Temperature Preferences > Temperature Preset. 
• Create new schedules on the thermostat.
  • Tap Settings > Schedules > Add.
• Tap the day of the week that has the schedule you’d like to copy.
  • At the bottom of the screen, select the option to copy the schedule for that day (Copy Monday schedule).
  • Tap the box for each day you want to copy the schedule to.
  • Tap Done to save the changes.
• Restart the thermostat.
  • Go to Settings and select Restart > Restart > Yes.

Let us know how it goes.

Best,

Zoe