Nest Thermostat- 4th Generation - not appears under Google Warranty list

[BETO5]

Hi There,

I bought a brand new Nest Thermostat- 4th Generation like 3 months ago.

Start appears that has been off Line.. couple times during the week, after check some You Tube Videos showing to fix this issue is to take out.. and mountain again.. 

I did but now show Error Wire...

I contact the Facebook guy how sold me the Thermostat and told me that the 30 days store has been pass, and should ask directly to Google nest for Warrantly and provide me the URL or link below

https://support.google.com/googlenest/answer/9901095?hl=en

I check and all my other Google devices are there but the Thermostat.

Right now I am not sure how can I ask for the Warranty

Any help or tips is going to be more than Welcome.

Gilberto

[AriefAnshori]

Hi BETO5,

To submit a warranty claim for your Nest Thermostat, please follow these steps:

1. Go to the Google Nest Help Center at https://support.google.com/googlenest/.
2. Click on "Contact us" at the top right of the page.
3. Select the Nest product you want to claim a warranty for (in this case, the Nest Thermostat).
4. Select the issue that you're experiencing with the thermostat, and click "Continue."
5. Follow the prompts to troubleshoot the issue.
6. If the issue cannot be resolved, click "Continue" to submit a warranty claim.
7. Provide the required information to complete the warranty claim process.

Alternatively, you can call the Google Nest support team directly to initiate a warranty claim. The phone number for Google Nest support can be found on the Google Nest Help Center website.

Thank You!

[Patrick_Caezza]

It's there. The very first thermostat listed is the Google Nest Thermostat.

There is no 4th Gen thermostat. It just goes by Nest Thermostat

[Jake]

Hey there,

Thanks for the helpful replies Patrick_Caezza, and AriefAnshori.

I wanted to follow up and see if I could be of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[EmersonB]

Hey everyone,

@BETO5, just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, we would be happy to keep it open. If there's more we can do, just let us know.

I appreciate the help, Jake, AriefAnshori and Patrick_Caezza
  
Thanks,
Emerson