Nest Thermostat App associated with an old email address

[buckeyechick]

My nest thermostat app is asking me to sign in to my account.  The problem is I no longer have access to the email address associated with my account (the original email I used is from a former employer).  When I put in my old email and password they are sending the sign in security code to the old email address and I cannot retrieve the security code.  How can I get my email address updated to my current gmail address?  I do not want to lose all of my thermostat's programming and start from scratch.

[Jake]

Hey there,

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. You can follow the link here, to use our account troubleshooter. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake