Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
No power to Heat Links and thermostat error codes
I have been away from my house for 3 months. And heating has been turned off. When I went to restart heating, I see that there is no power going to my 2 heat links and my two nest thermostats are showimg h71 and h72 codes. I have turned on and off po...
Nest thermostat will not turn the heating off
Is there an override to turn the sodding thing off? We have turned off learning, turned the temp right down, turned the thing to off turned off our hot water and it’s still turning the heating on both at night and in the day. The boiler is working ri...
Can no longer adjust thermostat with nest app on iPhone
Until today I was able to adjust our nest thermostat from my iphone, set schedules etc. Now all I see is an option for Home or Away. I have deleted the app and reinstalled it. No change. I also signed out and back in. Still no change. I can adjust th...
Resolved! Need Help to Determine if 3rd Gen Nest is Fixable
I have a 3rd Gen Nest Learning Thermostat. It was knocked off the wall and it is no longer working. It wasn't a particularly hard fall, and the unit looks fine. No dents, scratches or cracks of any kind. The connection pins are fine. Nothing is bent ...
Inadequate sub-par customer support on premature failing hardware
I 'm utterly disappointed with product quality, performance and overall customer service support from Nest/Google representatives Aaron and Viviana. it is widely known issue with error W5 for wifi connection. Failure to resolve customer issues in a t...
Nest PIN
So my Wi-Fi password was changed before it was changed on my Nest. The 4 digit pin keeps saying it’s wrong and I can’t change it from the app because it’s not connected to WiFi anymore. What needs to be done to fix this?
Learning thermostat
After two factory resets the thermostat will recognize my Wi-Fi account but will not connect with the Nest app
Heat Link Not Working
Hi,3rd gen heat Link has stopped working. The power is on and the Combi boiler has power but the heat link doesn't have any lights on. The heat link won't reset, there are no lights on at all.It looks like you can't get a replacement; what do I do?Th...
Attache to another account
I have two temperature sensors. With this switch to Google I tried to set them up. It says they are already set up to another account. How can I fix this??
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