Issues connecting thermostat to nest done all the troubleshooting

[Mari4]

I have thermostats only one is having issues connecting to nest it went offline and no connection since.  I even bought a new thermostat and still no connection very frustrated

[jfelix]

I have three thermostats, and the most recent one started doing the same thing. Cannot connect to wifi. It does not even detect any wifi devices. 

[Jake]

Hey all,

Sorry for the late reply. I wanted to follow up and see I could be of any help. I found an article with some details that could be of help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

[Jake]

Hey all,

I wanted to check in and see if you are still in need of any help with your device. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[jfelix]

Hi Jake,

I was able to resolve the issue. The thermostat had hardware issues. I returned mine thru google support and got a working one back. 

Thanks!

[Ryan_G]

Hey jfelix,

Thanks for being here in the Google Nest Community.

It's great to hear that you are able to get a replacement with the help of our support team. I hope it'll be a smooth set up and if you have a question, let us know by replying to this thread. Don't worry, we'll keep this thread open for the next couple of days so you could get back to us if you need help.

Thanks for the help, Jake.

Regards,

Ryan

[Ryan_G]

Hey folks,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,
Ryan
 

[MelbaDT]

Hi, 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 

Melba