Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Troubleshoot setup: Nest Thermostats
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Resolved! Heatlink no lights
Hi all, got a 3rd gen thermostat and been using it fine. Suddenly tonight the thermostat is displaying H71 fault code. Check the heatlink and no lights at all on it and won't reset Nothing has changed or been done in the house today and had no power ...
Multiple C wires
Hello there,Hoping you can assist me with an question I have. On my existing thermostat, I have two wires going into 'C' (red and white).I know how to map th wires to the nest (I think), but I'm not too sure what to do with both of the C wires? Does ...
Compatibility checker photo
I was directed to post a picture to confirm compatibility.Can someone please confirm?
How long does it take to hear back about a warranty claim
I started a warranty claim on May 9th for my Google Nest and haven't heard back from anyone. I bought and I stalled it in October. In December (on Christmas eve) it went off and would not come back on. I've tried various solutions to get it to power ...
heat link stopped working
My nest gen3 heatlink has suddenly stopped working. There are no lights, but I checked the feed wire and its getting 230v still. When I plug In a micro USB to the unit the heatlink turns on and connects to the nest, but it will not activate the relay...
My furnance continues to run , won’t turn off by itself
Hello guys, after I installed google nest learning thermostat I found out that every day there will be one time that it will continue on heating, won’t stop even it reaches 25 degrees. Now I turned the thermostat off and it still run randomly everyda...
Thermostat orange light flashing
Multiple issues. Orange light flashing.. what does that mean? internet not connecting and not able to connect to nest app since way before current issue of different flashing light today. turn on ac and turns off after one literal second and does tha...
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