Hi cfrierson,
Thanks for reaching out to the community! I understand that your Nest Thermostat doesn't stay charged. I can definitely help you to get this sorted out!
To better assist you, I’d like to ask for the following information:
- What is the specific model of your Nest Thermostat? Here’s a helpful article about how to identify your thermostat model.
- When was the thermostat installed?
- When did the issue first occur?
- Is the thermostat's display seated properly?
- If you have more than one thermostat, are they experiencing the same issue?
- Did you receive a wiring report on your thermostat or app?
- Could you please specify the country where the thermostat is being used?
Once I have this information, I can investigate and let you know the next steps.
Best regards,
Jenniffer
