Nest Thermostat E won't connect to Nest App. Repeated M15 error

[Daveorr69]

Just as the title says. Can't get past the Nest m15 error. Help!

[Houptee]

This means your thermostat was not successfully added to your account.

To fix this issue, complete these directions on your thermostat:

Select Learn More. You’ll see the m15 error.

Choose Reset Device. The thermostat will restart and restart setup in the app.

Note: this will not reset all of your thermostat settings, just the account settings you chose.

https://support.google.com/googlenest/answer/9633749#zippy=

[Daveorr69]

I have tried the reset, many times. It still returns the same error on setup. (Thankfully, the thermostat settings haven't been lost.)

Frustrated!

[Markjosephp]

Hello folks,

I wanted to stop by and see how I could help.

Thanks for the help, Houptee.

@Daveorr69, I'm sorry for the late reply, and I appreciate all the steps you've taken. I'm checking in to see if you were able to successfully add your Nest Thermostat to the app or if the same issue persists. If so, to isolate:

• Is this a first-time setup?
• Do you have other Nest devices? Please specify.
• How far away is it from the assisting device?
• Please check your thermostat's power readouts in its Technical Info settings.

I'll look forward to your response.

Regards,

Mark

[Jake]

Hey there,

I wanted to check in and see if you managed to see Mark's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake