Nest Thermostat E wont boot after troubleshooting

[chriscrai]

nest thermostat e stuck on home icon. I've done a battery reset, connected to my computer, and identified as a drive.

[GarrettDS]

Hey there chriscrai, 

Sorry to hear about your thermostat being stuck on the Home icon, I know this can be confusing, but I'm happy to provide some clarity. 

If your Google Nest thermostat stalls or gets stuck during a software update, a simple restart should let it finish the download and installation.

Let's restart your thermostat:

1. Hold down the thermostat ring for 10 seconds, or until the screen turns off.
2. Let go of the ring to restart the thermostat. You'll see the Nest home logo animation as it starts up. Your thermostat should automatically finish installing the new software. After it's finished, your thermostat will restart twice.

Note: If your thermostat becomes stuck while updating software during initial setup, it will resume the set-up after the update has finished.

Please let me know if you have any further questions or concerns. 

Best regards, 

Garrett DS

[Hilary]

Hey there, 
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day. 

Hilary

[GarrettDS]

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,

Garrett DS