Nest Thermostat Gen 3 frozen at House Screen during install

[DC-11]

I’m in the process of replacing my existing nest GEN three thermostat with another one because we were having problems with it. We have the backer rod and the wires reinstalled and as I put the front plate on it gets to a house screen. White screen with a blue house and then nothing. 

[EdwardT]

Hey DC-11,

Thanks for reaching out. I'm sorry to hear that you're having an issue with setting up your new Nest Thermostat. If you haven't yet, please try the steps on this link to isolate the issue.

Let us know how it goes.

Thanks,

Edward

[Jeran]

Hey there DC-11,

I'm just checking up on this thread, do you have any more questions or need any additional help? 

Best regards,
Jeran
 

[Jeran]

Hey DC-11,

Do you have any more questions that we can address? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,
Jeran