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Nest Thermostat Restart Loop & w5

landoaaro
Community Member

My Nest thermostat gave me a w5 wifi error about three days ago and eventually tried restarting it then after that didn't work I restarted my router, still no luck. So yesterday I tried restarting the thermostat again but now it is stuck in a restart loop on top of the w5 error. I removed the unit thinking perhaps I need to charge it, but that doesn't help and according to one article I read, since it's above 3.9v it shouldn't need charging?

 

Luckily we made it thru the single digits temperatures before the issue began, but it's still pretty cold out and have a toddler and baby to keep warm! Any advice, guidance, and help would be greatly appreciated.

4 REPLIES 4

aatienza
Community Specialist
Community Specialist

Hey landoaaro,

 

I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. Could you fill out this form and let us know once you're done?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey there,

 

It's us again. Were you able to fill out the form?

 

Thanks,

Archie

I apologize for not responding earlier! I contacted Nest support by phone and I am currently awaiting a new unit in the mail! 

aatienza
Community Specialist
Community Specialist

Hey landoaaro,

 

That's great to hear! Let us know if you have other questions as I'll be locking the thread after 24 hours.

 

Thanks,

Archie