Nest Thermostat Schedules - OFF isnt actually OFF - HELP

[swatsn1per]

Hello, 

We just set up a nest thermostat at our office building. Works great, nice and cool however over the weekends we are off and setup OFF to work but came in the weekend, and checked the weekend history, it was cooling for 4-5 hours like a normal day..

HELP.

Schedules is currently on M-F , 6-6 , Sat =  OFF6am, for some reason there is a time to choose? / Sun = OFF 6am

[Markjosephp]

Hello swatsn1per,

Thank you for taking the time to let us know about your inquiry.

Please make sure that the auto-schedule is disabled if you have the Nest Learning Thermostat or the Nest Thermostat E, as this triggers the system to activate randomly when learned. Also, check the Home and Away Assist or Routines, if possible, to turn them off or clear any actions created.

Let us know how it goes.

Regards,
Mark

[Markjosephp]

Hey there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[swatsn1per]

Thank you Mark. Will give the above a try and report back !

[Markjosephp]

Hi swatsn1per,

Sounds great! Please keep me posted, as I would be glad to know what the result would be.

Thanks,
Mark

[Markjosephp]

Hey there,

I'm checking back in — how's it going? Still need our help?

Best,

Mark

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan