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Nest Thermostat Stopped Connecting to App

sumwar1976
Community Member

My Nest Thermostat stopped connecting to my app on my phone and Alexa. My thermostat says it is connected and my phone says it's not connected. I have restarted it. Nothing seems to work. 

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey sumwar1976,

 

Apologies for the delayed response. I wanted to reach out and see if you are still having trouble connecting to the app? Please let me know, as I would be happy to review some troubleshooting steps.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey sumwar1976,

 

I wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey sumwar1976,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake