Nest Thermostat WIFI W5 BLUES!

[MCLEM48]

So I have 3 Nest thermostats and one vest doorbell.  All of the sudden one thermostat - the closest to my router - gets the w5 wifi error.  other units and the doorbell are just fine. 

Restarted the unit - no change.  Reset the router - no change.  Reset the unit - no change.  I repeated this four times.  

Has my thermostat died?   It’s not that old.  Frustrating the others (older) still connect.  Battery appears fine.  
I’m not happy. Any ideas? 

[Anonymous]

The best solution and only thing that will fix this W5 issue is replacing the device. Is your thermostat still within warranty?

[MCLEM48]

I will submit a claim but I don’t know.  Is this a known issue?   

[Anonymous]

Yes, I believe it is a known issue. Kindly visit this link here for the warranty of your device: https://support.google.com/product-documentation/troubleshooter/3070579?visit_id=638031696921029196-...

[MCLEM48]

Thanks.  Now the warranty form is not functioning.  Hate that I have spent so much on the nest ecosystem to have this problem. UGH

[Markjosephp]

Hi all,

Thanks for the assistance, @Anonymous.

@MCLEM48, I'm sorry to hear about the issues that you're having when trying to submit a warranty claim for your thermostat that won't connect to the Wi-Fi network. I'd love to help.

Please fill out this form so we can better look into this for you, and let me know once you're done.

Best regards,

Mark

[Markjosephp]

Hello MCLEM48,

Checking back in — how's it going? Were you able to fill out the form? Please let us know so we can assist you right away.

Best regards,

Mark

[MCLEM48]

Yes I filled it out and actually heard from the customer service rep (I have a case number) and was expecting some info about a replacement but nothing yet. Thank you. 

[Markjosephp]

Hi there,

We got your form — thanks for filling it out. Our team will reach back to you via email anytime soon. Also, please continue the conversation there as this thread will be locked after 24 hours.

Best regards,

Mark