Nest Thermostat app showing off line due to new fibre router (Nokia G-2425G)

[PaulH2]

Hi all

I have a third generation Nest thermostat that has worked perfectly until I changed Broadband suppler to Fibrus here in the UK, within 20minutes of connecting the Nest to the wifi, it would show the set temp if adjusted on the thermostat but I could not change the temperature from the app, it would then show as off line. When I contacted Fibrus support, they effectively told me "tough" yes we know its a problem but you will need to buy a new router and assign a static IP, which is not possible on the Nokia Router.

While I get by I'm no IT person, so can anybody offer advise on either how to set up this Nokia G-2425G router to work or any other work around?

Many thanks in advance

Paul

[UanaC]

Hi there! Thanks for posting, you can try to connect the thermostat to a mobile hotspot in the meantime. Also, if you decide to buy a new router, you can check the recommended Wi-Fi and router settings for your thermostat.

Thanks, Oana.

[AlexD]

Hi, I wanted to check in. Is there anything else I can perhaps try and assist with? If so, make sure to let me know. 

[PaulH2]

Hi, thanks for your message. Its a "Fibrus.com" broadband issue and not a Nest Thermostat issue. They have acknowledged that it's a incompatibility due to the way they have set up their delivery and the equipment they use. (It's a pity there is no visibility that this is a issue on their FAQ's so that you have a chance of knowing before you sign up!) They have offered to supply me a static IP for free (After saying initially they wanted £6/month for it)  but say I would need to buy a new router, but won't give any guidance on which router would work! I have asked Fibrus to either supply me with broadband + the router that has the connectivity to work with the nest or release from the contract. They are not prepared to do either, so I guess I have reached a deadlock with them. I will keep the post informed of progress.

[AlexD]

Thanks for keeping us posted. It is at least good to hear that you managed to figure out what was causing the behavior. Keep us posted on how things go. 

[Paul_R]

Hi there! Have you managed to check out the last message my colleague sent?

[OannaCG]

Hey there, since we haven't heard from you for a couple of days, we'll close this thread for now. If you still need help, let us know so we can continue. Thanks!