Nest Thermostat broken

[Talhaalam]

Hi my son have broken the nest thermostat, he has practically split it in half by pulling off the motherboard or whatever the green thing with wires is on the back. I can even show pictures. 

[Patrick_Caezza]

@Talhaalam 

I don't think that would fall under a warranty claim since your son damaged it.

[DeboraJ]

Hi Talhaalam!

Thank you for reaching out to the community. I understand that you're concerned about what happens if your thermostat is damaged.

I apologize for the inconvenience. In cases where the damage is accidental or due to external factors, replacements are not available. We understand you may have further questions or inquiries about this, and I will be happy to assist you with any additional information you need.

We understand this may be frustrating, and we apologize for any inconvenience it may cause.

Please let me know if you have any further questions or inquiries about this. I'll be happy to assist you.

Best regards, 

Debora