Hi there,
Thanks for reaching out to us, and I'm sorry to hear about the situation. I want to check if you are still in need of any help. If so, a few questions: Are you located in North America or Europe? And what type of Nest Thermostat do you have? If you have the Nest Learning Thermostat or the Nest Thermostat E follow these steps:
- Press the thermostat ring to bring up the Quick View menu.
- Select Settings.
- Turn the ring and select Eco.
- Turn off both the Eco Temperature.
- Select Done.
- Turn the ring and select Nest Sense.
- Select Auto Schedule.
- Select Off.
- Select Done.
- Turn the ring and select Home/Away Assist.
- Select Done.
- Turn the ring and select Reset.
- Select Auto Schedule.
- Select confirm Reset.
- Turn the ring to reset schedule.
For Nest Thermostat 2020, try these:
- Clear weekly schedule.
- On the home screen, touch and hold your device's tile.
- Tap Settings > Schedules > Clear weekly schedule.
- Adjust temperature preset on the thermostat.
- Back to Settings > Temperature Preferences > Temperature Preset.
- Restart the thermostat.
- Go to Settings > Restart > Restart > Yes.
Let us know how it goes.
Best,
Zoe
