01-05-2024 04:45 PM
Hello,
I have a Nest Learning Thermostat (3rd Den) and I recently received a refurbished unit to replace my current one because of a W5 code problem (can't connect to wifi). The new unit keeps asking me to reconnect to the base even though I have done this several times. I have already tried to restart the unit by doing a long press with no change in status. I kept my original base, not sure if that has anything to do with it. My original base works fine with the existing unit. Please help!
01-06-2024 01:05 PM
Hello Pedro516,
I'm sorry to hear about the issues you're experiencing with your refurbished Nest Learning Thermostat. Let's try a few troubleshooting steps to see if we can resolve the issue:
Let us know how it goes.
Best regards,
Mark