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Nest Thermostat is locked-, it is offline- so I cannot use the nest app. How do I reset the pin?

gmutlu
Community Member

The Nest thermostat is locked. It says " The pin is not correct" for the pin that I was using for the last 4 years. I cannot see the thermostat at the Nest app so I cannot reset it using the Nest app. How do I unlock it? Please help! 

3 REPLIES 3

Jake
Community Specialist
Community Specialist

Hey gmutlu,

 

Apologies for the delayed response. I wanted to follow up and ensure you are good to go. Please let me know if you have any questions from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey gmutlu,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey gmutlu,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake