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Nest Thermostat shows code E298

dr_56
Community Member

My thermostat has worked well for over a year. Tonight I received the error message E298. I've done the following checked my circuit breaker, and nothing has been tripped, replaced the batteries, and reset the device. Nothing's worked yet.  

The wire settings say that wires Y-C-W-G-R are undetected. 

Power info: Vin: 0V  lin: 10(W)  PS: C-385

Version 1.3-10

Does anyone have any suggestions on the next steps?

 

3 REPLIES 3

Jenelyn_O
Community Specialist
Community Specialist

Hi dr_56,

 

Thanks for reaching out and for being a step ahead of us. I'm sorry for the delay. I'd like to check it further. We need to identify if the wire is the one not delivering sufficient power to your Nest Thermostat, or the thermostat itself is the one not accepting the power from your wire. Do you have a voltmeter? If yes, are you comfortable using it? 

 

Voltmeters and multimeters come in two types, analog and digital.

 

Analog models are no longer common, but they can still be found. They have a needle that moves across a window similar to a speedometer on a car. Digital models give a specific readout of the exact voltage measured. They can be extremely accurate and helpful for measuring voltage.

 

When using a voltmeter, you should turn the dial or switch to AC. AC current allows voltage to flow through the leads and allows the voltmeter to display an accurate readout.

To check voltage over any R wire: If your breakers are off, you will need to turn them on. On most multimeters, AC current is designated by VAC or V~.

 

Follow this guide on how to use a voltmeter:

 

  1. Set the dial to 200 VAC.
    • If the multimeter doesn’t have a 200 setting, choose 100 or 250 VAC.
    • The general rule of thumb is don’t set it too high (500+) or too low (50).Place the red lead on the R wire.
  2. Place the black lead on the other wire being tested (W1, Y1 or C).
  3. The normal readout should be somewhere between 20 and 30 V (24 V is most common).
  4. Suggestions to keep in mind if you get a very low readout or nothing at all:
    • Test it one more time.
    • Verify settings on the voltmeter are correct.
    • Ensure that leads are plugged in properly.

Let me know how it goes.

 

Best,

Jenelyn

SCOTTFMC
Community Member

I could have written this same post. Happened to me yesterday. I shut it off and went to bed because it was going  off, power disconnected, no wifi.... then on, then back off. While upstairs, that Nest thetmostat is working just fine. 

My husband is deployed, I'm going to look through his tools for a volt meter and try to troubleshoot myself before calling the HVAC company. 

Jenelyn_O
Community Specialist
Community Specialist

Hey SCOTTFMC,

 

Thanks for letting us know. That sounds like a plan! I'll keep this thread open and feel free to let me know if you have questions, as I'll be willing to assist you.

 

Regards,

Jenelyn