Nest Thermostat time and date are wrong

[MindyM]

I have a Nest Thermostat in my rented apartment. Somebody else already has it connected to an app and account...possibly the management company. The time and date are off but 12 days, 19 hours, 38 minutes. That's a problem because the schedule won't work right. The bigger problem is that there seems to be no way to set them time and date. I've read posts that say a factory reset won't fix the issue. What do I do? Also how can I control the thermostat remotely when the thermostat is connected to someone else's account?

[Markjosephp]

Hello MindyM,

Thank you for taking the time to let us know about your inquiry. I'd love to help.

Showing incorrect date and time could be a location issue. Please make sure that the address on the app is correct. If so, try editing it and ensure that the zipcode is accurate and restart the thermostat once the change has been made.

Please let me know if that helps, or if the issue still persists.

Regards,

Mark

[Markjosephp]

Hi there,

I'm checking back in. Were you able to do the steps above? I'd be glad to hear from you — I'd like to make sure everything is working.

Thanks,

Mark

[AbigailF]

Hey everyone,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

Best, 
Abi