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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

Nest Renew: How do you save energy during the Holiday season? Read more

Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 4666 Views
  • 0 replies
  • 5 kudos

Keeping heat on

Hi there,I'm new to nest, so apologies in advance; I've tried going through posts but can't quite find an answer.During winter I use my radiators to dry my laundry. For this I need to keep them on for a long period of time.With my nest thermostat I s...

PhlpT by Community Member
  • 253 Views
  • 1 replies
  • 0 kudos

Nest Thermostat can’t get 7-digit key

My Nest app showed it was offline and I tried signing out and signing back in. I tried deleting and downloading the app again. Nothing worked, so I reset the settings on the nest thermostat and now it’s asking for a 7-digit key, which I cannot get. A...

Eng by Community Member
  • 3372 Views
  • 9 replies
  • 2 kudos

A/C Heating instead of Cooling

Hi,I checked in the conversations but didn't find solutions.I just setup a new Nest (the most recent model), my issue is that it turns on the Heating instead of Cooling.Here is a picture of my old thermostat (it has a jumper between Y (cooling) and W...

Capture d’écran 2022-01-22 à 17.46.06.png Capture d’écran 2022-01-22 à 17.46.13.png
JeremieL by Community Member
  • 2274 Views
  • 15 replies
  • 1 kudos

Robertshaw 9600

I just bought a Google Nest thermostat to replace my old RobertShaw9600. However, when I go through the setup option in the app, it says it is not compatible. I am attaching a photo of the wiring of the old thermostat. Any help would be appreciated.

Robertshaw 9600.jpg
Psyfon by Community Member
  • 1180 Views
  • 3 replies
  • 0 kudos

Installing Nest power adapter

Hello Folks,I have multiple Nest Thermostats to control multi-zone heat and none get power because there is no C wire. So, I got a Nest power adapter and I am trying to install it to a hydronic gas-based multi-zone heating system. It needs to be inst...

Nest Thermostat issue - Attach the display to base, and remove again

Went to bed last night around 12:30. I turned up the temp to keep house warmer due to very cold weather. Woke up this morning and my downstairs zone was 50. Nest was off (Black screen) with red light blinking. I charged on USB and eventually saw this...

Elm18 by Community Member
  • 5890 Views
  • 16 replies
  • 0 kudos

Nest thermostat wont allow password

New wifi router and password, previously changed password on thermostat and added ok. Now thermostat wont allow any password keeps adding each letter, not the correct ones. No Id ref on base to add to app after reset per instructions and followed all...

Prb by Community Member
  • 216 Views
  • 1 replies
  • 0 kudos
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