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Nest Thermostats

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Support changes to our earliest generation Nest Learning Thermostats Read more

Now available! The new Nest Learning Thermostat (4th gen) and Nest Temperature S... Read more

Meet the new Nest Learning Thermostat and Nest Temperature Sensor, and the new G... Read more

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Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by • Diamond Product Expert
  • 16843 Views
  • 0 replies
  • 6 kudos

unenroll from summer rush hour rewards

hello, my nest thermostat keepson saying summer rush hour rewards "pending" i want to unenroll from this.how do i do that? i called ohm connect.they are not helping. and no other on demand service is listed for my pge account.please help!

mradi by • Community Member
  • 1446 Views
  • 4 replies
  • 0 kudos

H72 ERROR CODE

Hi, My Nest Heat Link is showing error message H72. I have charged the Heat Link and whenever I turn it back on the H72 error message comes up, along with a message to tell me that the power to the Thermostat has been lost. Please can I have some hel...

Google Nest thermostat lost connection.

My nest thermostat lost connection to our internet in our vacation home. I need to reconnect it remotely. It has been connected to the internet for the last 7 months and lost connection last night. My smart lights work and my cameras all work, so it ...

Heat link not working

The heat link has power going to it but has no light on and will not let our nest thermostat work.We have tried every troubleshooting guide and we have had an electrician check it and it's definitely the heat link that's broken

Smith18 by • Community Member
  • 253 Views
  • 0 replies
  • 0 kudos

Do I need to replace heat link

I have a 2nd generation heat link and my display/thermostat is broken. Can I buy a 3rd generation display to work with my existing heat link?

ClaireP by • Community Member
  • 202 Views
  • 0 replies
  • 0 kudos

Nest gone completely blank

Thermostat completely blank. Just stopped working. Plugged in, power on. No idea what to do. Any help?

Remote by • Community Member
  • 509 Views
  • 3 replies
  • 0 kudos

Nest heatlink not working

The Heatlink of my Nest learning thermostat v3 seems to have died. Unfortunately just after the warranty period. Can it be replaced or repaired? How can i get into contact with Google for this?

Roboestus by • Community Member
  • 360 Views
  • 1 replies
  • 0 kudos

Heat Link unresponsive

Hello my thermostat is giving a fault code of H71, with inability to connect to the heat link. I have tried all of the various ‘fixes’ on the community, but none have resolved the issue. There are no lights on the heat link and it is unresponsive to ...

JA76 by • Community Member
  • 210 Views
  • 0 replies
  • 0 kudos

Nest Heatlink

Hello, The nest heat link is not sending a signal to my boiler to turn the heating on.The heat link makes a click when I turn the thermostat on, however, this does not turn the heating on. The manual override does not work either. are you able to ass...

Jacob112 by • Community Member
  • 232 Views
  • 0 replies
  • 0 kudos

Stripped screw

The heating isn't fiting up. I have been on the phone to customer support and they think its wiring. I checked and port 4's wire is loose. Unfortunately the screw is stripped. Will i need a new heat link box?

Prids by • Community Member
  • 273 Views
  • 0 replies
  • 0 kudos
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