Heat link h71 error

[Gazza1878]

Hi

 Heat link just decided to give up. Only 3 years old. No lights!! Tried all off the trouble shooting still nothing. Please help us. 

[AlexD]

Thanks for reaching out to us here @Gazza1878 . I would be happy to try and assist. 

If you have not already, check the breakers and switches at the location, to make sure nothing has tripped. Also check the boiler as it can sometimes have a separate switch on it. Confirm it has power, it should have a display or LED that turns on.

If it all looks good try and power cycle the Heat Link, if you're comfortable in doing so. Turn the power to the Heat Link off for a few minutes and then turn it back on. See if it has any reaction after, when you press the button on it. 
 

[Gazza1878]

Hi Alex 

All of the above has been tried!! Link completely dead. Received email from Google to arrange visit from one of there partners, to replace link. Crossed fingers it doesn't cost a fortune. 

[george_t]

Hi @Gazza1878. I'm glad to hear that you will resolve this with our partner BOXT. In that case, can we help you with anything else for now?

[Gazza1878]

No thank you. 

[AlexD]

If anything else comes up. Make sure to reach out to us again on any of our support channels. I'll go ahead and close this thread.