Support changes to our earliest generation Nest Learning Thermostats Read more
Forum Posts
Selling your home along with a Nest Thermostat?
Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...
Need help with setup? Troubleshoot common Nest Thermostat problems
Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...
Wiring Upgrading from Sensi with W/E to Nest Learning
I am replacing a Emerson Sensi that has a white wire to the W/E. On the nest thermostat W and E are separate. What is the correct place to install the wire? The system is a Electric Heat Pump.
Help please nest e thermostat
Hi,I am thinking of buying the thermostat e.Currently my thermostat is located in the hallway which is a lot cooler than our living room.If we want it to be 18 degrees in our living room we change the stat to 18.The living room can be 18 degrees (we ...
stat telling me no power at C
stat tells me power wire is not connected to C. with volt meter i have 26 volt at RH & C at sub base. These wires are home run back to equipment to transformer.
No Usage and Thermostat keeps restarting
Hi, can anyone help? My Google Nest thermostat keeps restarting randomly. I have reset it a few times checked the connections which are all good and reset my router but it still keeps doing it? Also when I go on the nest app it says no usage however ...
Heat link not working
My heat link has stopped working and no power is showing. The unit is a couple of years old. I’ve heard it’s a common problem?Any advice?
Formal complaint
How do I make a formal complaint regarding my heat link. I have just spent 3 agonising calls at 1 hour long doing troubleshooting after troubleshooting as heat link is not working for my hot water system, app shows the water heating as off but the bo...
Need some help with installation
Hi,I´m struggling on how to connect my nest learning thermostat to my old central heating system.I have a gasburner Buderus Logano G124X. It has a controller on top Logamatic R2109.Connected to the burner is a Radson EBU boiler. The thermostat I want...
Can anyone help
Our heat has been on, but it is not heating our house. It has been cold all night can anyone help.
Nest Renew and non-electric heat sources
Why is Nest Renew attempting to prioritize clean electric energy when my system is configured for oil?
Heating comes on when not scheduled.
Our boiler firesup roughly the same time everyday when not scheduled. At first I thought it was preheating but I have that set on 1 hour and this is sometimes 5 hours before.I have to go on the app to turn the temp down to stop the boiler.I don't thi...
