stat telling me no power at C

[mhughes2]

stat tells me power wire is not connected to C. with volt meter i have 26 volt at RH & C at sub base. These wires are home run back to equipment to transformer.

[Markjosephp]

Hello mhughes2,

Thanks for reaching out. I'd love to know more about this.

Could you share a photo of your current thermostat's wiring? Also, please gather the power readouts under technical info.

I'll look forward to your response.

Regards,

Mark

[Markjosephp]

Hi there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Regards,

Mark

[Markjosephp]

Hi mhughes2,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

Thanks,

Mark