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Why don’t I have a heat option

emilydoyle821
Community Member

I just installed a nest thermostat and it appears to be connected but it’s not giving me an option to heat only giving me an option to cool. What am I doing wrong? 

5 REPLIES 5

Joannawhiter
Community Member

mine same only cooling?

moonlit
Community Member

When you checked the wiring diagram from settings. Did you see the wires that were detected by the thermostat?

Jhonleanmel
Community Specialist
Community Specialist

Hey folks, 

Thanks for lending a hand, @moonlit.
I wanted to follow up and see if you saw @moonlit's response. We need to know the message you saw on the app for the wiring. 

 

Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

 

Thanks,
Mel

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Mel

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel