Why don’t I have a heat option

[emilydoyle821]

I just installed a nest thermostat and it appears to be connected but it’s not giving me an option to heat only giving me an option to cool. What am I doing wrong? 

[Joannawhiter]

mine same only cooling?

[moonlit]

When you checked the wiring diagram from settings. Did you see the wires that were detected by the thermostat?

[Jhonleanmel]

Hey folks, 

Thanks for lending a hand, @moonlit.
I wanted to follow up and see if you saw @moonlit's response. We need to know the message you saw on the app for the wiring. 

Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel