New user to Nest- inherited the thermostat

[Terrace208]

I bought my house a month ago and it already had a 1st gen Nest Learning thermostat installed. The owner moved the account into my name and email. I have linked it to my WiFi and downloaded the Nest app. I cannot "add product" on the app and use my phone to control it because I cannot get the "key". When I go to settings>Nest App> it just says "connected" and there is no key listed or other choice.

Also, I clicked on Nest Pro ID to see what it was. I can't get out of the menu without putting something in. Help!

Anyone else have issues similar?

[moonlit]

You are saying the owner moved the access into yours. Did you receive an invitation from your email? Some kind of notification saying you are the owner of this thermostat?

[Jhonleanmel]

Hey folks, 

Thanks for lending a hand, @Terrace208.
@moonlit, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Mel

[Jhonleanmel]

Hey there,

Checking back in should you still have some questions here. Let us know by replying to this thread.

Best,
Mel

[Jhonleanmel]

Hi everyone,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel